Privacy Policy - Brixton Movers

Brixton Movers is committed to protecting the privacy and personal data of our customers, suppliers, and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect personal data in connection with our moving, storage, packing, and related services. It applies to all Brixton Movers customers in area, including prospective customers who request a quote, individuals who book services, and any person whose data is provided to us during the provision of our services.

1. Who We Are

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Brixton Movers acts as the data controller for the personal data we process. This means we decide why and how your personal data is used in the course of delivering our services and managing our business operations.

2. Personal Data We Collect

We only collect personal data that is necessary for the services we provide, to manage our business, and to comply with legal obligations. The types of information we may collect include:

Identity details such as your name and title.
Contact details such as your address, email address, and phone number.
Service details such as moving date, property addresses, inventory information, access requirements, and any instructions relevant to the move.
Billing and payment information such as invoicing details, transaction records, and payment status.
Communication records including emails, messages, call notes, and complaint or feedback information.
Technical information when you use our website or digital tools, such as IP address, browser type, device information, and basic usage data.
Special category data only where necessary and provided voluntarily, for example mobility or access requirements that may affect the safe delivery of our service.

We do not intentionally collect more information than is required. Where special category data is provided, we take additional care to ensure it is processed lawfully and securely.

3. How We Use Your Data

We use personal data for the following purposes:

To provide moving, packing, storage, and related services.
To prepare quotes, confirm bookings, and manage service schedules.
To communicate with you about your job, including changes, updates, and service issues.
To process payments, issue invoices, and maintain financial records.
To handle enquiries, complaints, and customer support requests.
To comply with legal, tax, insurance, and regulatory obligations.
To maintain the safety and security of our staff, customers, premises, and vehicles.
To improve our services, internal processes, and customer experience.

4. Lawful Basis for Processing

We process personal data only where we have a lawful basis under UK GDPR. Depending on the context, the lawful bases we rely on are:

Contract: processing is necessary to take steps at your request before entering into a contract or to perform our contract with you.
Legal obligation: processing is required to comply with tax, accounting, insurance, health and safety, or other legal duties.
Legitimate interests: processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include service improvement, fraud prevention, administration, and record keeping.
Consent: where required, we will ask for your consent before processing certain information, particularly where the law requires it or where we use optional marketing communications.
Vital interests: in rare cases, processing may be necessary to protect someone’s life or physical safety.

Where we rely on legitimate interests, we consider the impact on your privacy and implement appropriate safeguards. We do not process personal data in ways that are incompatible with the reasons for which it was collected.

5. Sharing Your Data and Processors

We may share personal data with trusted third parties where necessary to deliver our services, manage our business, or comply with law. These third parties act as processors or, in some cases, independent controllers.

Examples of processors may include:

IT and cloud service providers that host our systems and communications.
Payment processing providers that handle card or bank transactions.
Accounting, bookkeeping, and invoicing software providers.
Customer relationship management and scheduling tools.
Storage or logistics partners assisting with service fulfilment.
Professional advisers such as insurers, auditors, or legal advisers where necessary.

We require processors to act only on our instructions, keep data secure, and comply with data protection law. We do not sell personal data. If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as an adequacy decision or approved contractual protections.

6. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, and to meet legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the reason for processing.

Customer and contract records are generally kept for the duration of the relationship and for a reasonable period afterwards.
Invoice and payment records are usually retained for the period required by tax and accounting law.
Communication records may be kept for operational and complaint-handling purposes.
Safety, incident, and insurance-related records may be retained longer where required to defend or establish legal claims.

When data is no longer needed, it is securely deleted, anonymised, or archived in a controlled manner. We review retention regularly to ensure we do not keep information longer than necessary.

7. Your Rights

Under data protection law, you have several rights in relation to your personal data. These rights may be subject to conditions and exemptions depending on the circumstances. Your rights include:

Right of access: you can request confirmation of whether we process your data and obtain a copy of it.
Right to rectification: you can ask us to correct inaccurate or incomplete data.
Right to erasure: you can ask us to delete your data where there is no good reason for us to continue processing it.
Right to restriction: you can request that we limit how we use your data in certain situations.
Right to object: you can object to processing based on legitimate interests or direct marketing.
Right to data portability: you can request that certain data be provided to you or another controller in a structured, commonly used format.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office if you believe your data has been handled unlawfully or unfairly. We encourage you to raise any concerns with us first so we can try to resolve them promptly.

8. Security of Your Information

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption, staff training, secure storage, and procedures for handling incidents. While no system can be guaranteed completely secure, we work continuously to maintain a high standard of data protection.

9. Children’s Data

Our services are not aimed at children, and we do not knowingly collect personal data from children unless it is necessary to provide a service requested by an adult customer and only where appropriate safeguards are in place. If we become aware that we have collected data incorrectly, we will take steps to delete or correct it as appropriate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our internal practices. Any updates will take effect when published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

11. Contacting Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint about how we handle your personal data, you can contact us through our usual business channels. We will respond in a timely manner and aim to resolve any concerns fairly and transparently.

Summary of Key Principles

Data minimisation: we collect only what is needed.
Purpose limitation: we use data only for legitimate service and compliance reasons.
Storage limitation: we keep data only as long as necessary.
Security: we protect data with suitable measures.
Accountability: we maintain records and safeguards to demonstrate compliance.

Brixton Movers is dedicated to processing personal data lawfully, fairly, and transparently. By using our services, you acknowledge that we may process personal data in accordance with this Privacy Policy and applicable data protection laws.