Privacy Policy
Brixton Movers Privacy Policy
This Privacy Policy explains how Brixton Movers collects, uses, stores and protects personal data relating to our moving and related services. It applies to all Brixton Movers customers within our service area, as well as prospective customers who contact us for information or quotes. We are committed to processing personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Who we are
Brixton Movers is a moving services provider operating in the Brixton area and surrounding locations. In relation to the personal data described in this Privacy Policy, Brixton Movers acts as the data controller. This means we determine the purposes and means of processing your personal data when you use our services or interact with us.
Personal data we collect
We only collect personal data that is necessary for the purposes set out in this Privacy Policy. The types of personal data we may collect include:
Identification and contact details: name, postal address, service addresses for collection and delivery, billing address, and communication preferences.
Contact details for communication: email address and any messaging identifiers you choose to use to contact us, and your job title or role if you are booking on behalf of a business.
Service information: details about your move or related services requested, including property access details you provide, inventory or item descriptions, special handling instructions, parking information, and preferred dates and times.
Payment and transaction data: details of payments made, such as transaction amounts, dates and payment method type. We do not store full card details when you pay using a third party payment processor.
Communications: records of communications with you, including quotes, booking confirmations, service updates, feedback, complaints and any other correspondence.
Technical and usage data: limited technical information related to your use of our website or digital tools, such as IP address, browser type, date and time of access, and basic analytics about how our website is used. This may be collected via cookies or similar technologies where permitted by law.
Special category data: as a general rule we do not seek to collect special category data such as health information. If you choose to share information of this kind with us because it is relevant to how we provide our services, we will handle it with additional care and only use it where strictly necessary.
How and why we use your personal data
We process your personal data only where we have a lawful basis to do so. The main purposes and lawful bases are:
To provide our services and manage your booking: We use your identification and contact details, service information and transaction data to provide quotes, confirm and deliver moving services, coordinate with you and any third parties you authorise, and manage billing and payments. Lawful basis: performance of a contract or taking steps at your request before entering into a contract.
To communicate with you: We use your contact details and communication records to respond to your enquiries, send service-related messages, share important updates about your booking and handle any feedback or complaints. Lawful basis: performance of a contract and our legitimate interests in ensuring high quality customer service.
To improve and manage our business: We may use limited technical and usage data and non-identifying service information for internal analysis, quality control, training and service improvement. Lawful basis: our legitimate interests in running and improving our business in an efficient and secure way.
To comply with legal and regulatory obligations: We may process personal data to comply with record-keeping requirements, tax obligations, law enforcement requests and other legal duties. Lawful basis: compliance with a legal obligation.
Marketing communications: We may use your contact details to send you information about services that are similar to those you have already purchased or enquired about. Where required by law, we will only send marketing communications if you have given your consent. You can withdraw consent or opt out of marketing at any time.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements. When deciding how long to retain data, we consider the nature and volume of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing and whether those purposes can be achieved by other means, and applicable legal retention periods.
In general, we retain customer records relating to bookings, including key communications, service details and transaction information, for a number of years after your last interaction with us, to enable us to respond to queries, manage any disputes and meet legal obligations. Technical and analytics data may be kept for a shorter period, after which it is deleted or anonymised.
When personal data is no longer required, we will either securely delete it or irreversibly anonymise it so that it can no longer be linked to an identifiable individual.
Data processors and sharing of personal data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may only use your data in accordance with our instructions and for the purposes described in this Privacy Policy. We take steps to ensure that our processors provide appropriate technical and organisational measures to protect your data.
Categories of processors may include:
Payment service providers: to process payments securely and handle refunds where applicable.
IT and cloud service providers: to host our systems, store data, provide backup services, and support our website and communication tools.
Professional advisers: such as accountants or legal advisers who require limited access to data for compliance, auditing or advice purposes.
Operational partners: where necessary to fulfil your booking, such as subcontracted moving teams or specialist service providers, who receive only the information needed to perform their role.
We may also share personal data with third parties acting as independent controllers in specific situations, such as law enforcement agencies, regulators, or insurers where required by law or necessary to establish, exercise or defend legal claims.
We do not sell your personal data. If our business is involved in a reorganisation, merger or acquisition, your data may be transferred to the new owner as part of the transaction, in which case you will be informed where required by law.
International data transfers
Some of our service providers may process data in countries outside the United Kingdom or the European Economic Area. Where this occurs, we take steps to ensure that your personal data is afforded an equivalent level of protection, for example by relying on adequacy regulations or by putting in place appropriate safeguards such as standard contractual clauses.
Your data protection rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Brixton Movers customers in our service area and, in some cases, to prospective customers whose data we process. Your rights include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how and why it is processed.
Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can request that we delete your personal data. This right is not absolute and may be limited by our legal obligations or legitimate interests.
Right to restriction of processing: You can ask us to restrict how we use your data in certain situations, for example while a complaint or objection is being investigated.
Right to data portability: Where the processing is based on consent or on a contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format and, where technically feasible, transmit it to another controller.
Right to object: You can object at any time to processing based on our legitimate interests, including profiling, and we will stop processing your data unless we can demonstrate compelling legitimate grounds. You always have the right to object to direct marketing and profiling related to direct marketing.
Rights in relation to consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing before consent was withdrawn.
We may need to verify your identity before responding to certain requests to protect your privacy and security. We aim to respond to all valid requests within the time limits set by data protection law.
Security of your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and regular review of our security practices. However, no system can be guaranteed to be completely secure and you share information with us at your own risk.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all Brixton Movers customers in our area from the date it is published. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.
