Terms and Conditions
Brixton Movers Terms and Conditions
These Terms and Conditions set out the basis on which Brixton Movers provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Customer means the individual, company or organisation that books or uses our services.
1.2 We, us, our means Brixton Movers, the removal service provider.
1.3 Services means any removal, packing, loading, unloading, storage, delivery, or associated service provided by us.
1.4 Goods means the items, belongings, furniture, equipment, or any other property that we are requested to move, handle, pack, store, or transport.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
1.6 Working Day means any day other than Saturday, Sunday or public holidays in England and Wales.
2. Scope of Services
2.1 We provide domestic and commercial removal services, including but not limited to packing, loading, transport, unloading, and where agreed, temporary storage of goods.
2.2 The specific services to be provided will be as set out in our quotation and subsequent booking confirmation. Any additional work requested on the day of service will be subject to availability and may incur additional charges.
2.3 We reserve the right to decline any booking or to refuse to carry or handle particular items at our discretion, for reasons including but not limited to safety, legality, or inadequate access.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the properties involved, access conditions, inventory, dates, and any special requirements. Quotations are based on the information supplied by you and are subject to revision if that information is incomplete or inaccurate.
3.2 A booking is only confirmed when you have accepted our quotation, we have confirmed acceptance of your booking, and where applicable, we have received any required deposit or prepayment.
3.3 It is your responsibility to check all details in the quotation and confirmation, including dates, addresses, access information, services requested, and pricing, and to notify us as soon as possible if anything is incorrect.
3.4 Changes to the booking, such as alterations to the date, time, addresses, inventory, or service scope, are subject to our agreement and may result in revised charges. We do not guarantee availability for requested changes, especially at short notice.
4. Access, Parking and Preparation
4.1 You are responsible for ensuring that we have suitable access to both the collection and delivery addresses, including vehicle access, clear pathways, and the necessary permissions to park and load or unload.
4.2 Any parking restrictions, permits or charges are your responsibility. You must arrange and pay for any parking permits or authorisations that may be required. If parking is not available or lawful, we may be unable to complete the service as agreed, and additional waiting time or alternative arrangements may be charged.
4.3 You must ensure that the premises are ready for the removal service, with goods properly packed where you have chosen to pack yourself, and with access routes clear of hazards. We are not responsible for delays or additional costs arising from inadequate preparation.
5. Packing and Customer Responsibilities
5.1 Where you choose to pack your own goods, you are responsible for ensuring that all items are suitably and securely packed in appropriate materials and containers. We are not liable for damage arising from inadequate or improper packing undertaken by you or on your behalf.
5.2 Where you have booked our packing service, we will take reasonable care to pack your goods using materials we consider appropriate. However, you must inform us of any items that are particularly fragile, valuable, or require special handling.
5.3 You must remove or secure any fixtures, fittings, or appliances that require specialist disconnection or preparation, such as gas appliances, electrical fittings, or plumbed-in white goods, before our arrival unless specifically agreed in writing.
5.4 You must not include in the goods any items that are hazardous, illegal, perishable, explosive, corrosive, or otherwise unsuitable for transport. We may refuse to move any item that we reasonably consider unsafe or unlawful.
6. Payment Terms
6.1 Unless otherwise agreed in writing, payment is due in full prior to or on the day of the service, before unloading is completed. We reserve the right to require a deposit or full prepayment at the time of booking.
6.2 All prices are quoted in pounds sterling and are inclusive or exclusive of VAT, as clearly stated in the quotation or invoice.
6.3 If payment is not received when due, we may:
a. Suspend or refuse to commence or continue the service;
b. Charge interest on any overdue amounts at the statutory rate applicable under UK law until payment is received in full;
c. Retain possession of any goods in our custody or control until all outstanding sums, including storage or additional charges, are paid.
6.4 Any additional work or waiting time on the service day that is not covered by the quotation will be charged at our standard hourly or fixed rates, as applicable, and is payable by you in addition to the quoted price.
7. Cancellations and Postponements
7.1 You may cancel or postpone your booking, subject to the following charges based on the notice period given before the scheduled service date:
a. More than 10 Working Days notice: no cancellation fee.
b. Between 5 and 10 Working Days notice: up to 50 percent of the quoted price may be charged.
c. Less than 5 Working Days notice: up to 100 percent of the quoted price may be charged.
7.2 Any deposit paid may be non-refundable where cancellation takes place within the time frames specified above. We will inform you when booking if a deposit is non-refundable.
7.3 We may cancel or postpone the service in circumstances outside our reasonable control, including but not limited to severe weather, transport disruptions, accidents, illness, or equipment failure. In such cases we will aim to offer an alternative date or refund any payments received for services not yet provided, but we will not be liable for any consequential loss.
8. Our Liability
8.1 We will take reasonable care in handling, transporting and storing your goods. However, our liability for loss of or damage to goods is subject to the limitations in this section.
8.2 We are not liable for:
a. Loss or damage arising from your failure to pack goods properly where you were responsible for packing;
b. Loss or damage to fragile items where they have not been professionally packed or where their condition made them inherently susceptible to damage;
d. Loss of or damage to items of high value, including but not limited to jewellery, cash, precious metals, documents, collections, antiques, artworks, or electronic data, unless we have expressly agreed in writing to handle such items and you have provided a full and accurate valuation;
e. Loss or damage arising from your failure to disclose relevant information, including restricted access, special handling requirements, or the presence of fragile or high-value items.
8.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the goods or any limit specifically stated in our quotation or insurance cover, whichever is lower.
8.4 We are not liable for any indirect or consequential loss, including but not limited to loss of profit, loss of use, loss of opportunity, or emotional distress, arising out of or in connection with the services.
8.5 You must inspect your goods as soon as reasonably practicable after delivery. Any apparent loss or damage must be notified to us in writing as soon as possible and in any event within 7 days of the service date, providing reasonable details and evidence. We may not consider claims notified after this period.
8.6 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.
9. Customer Warranties and Indemnity
9.1 You warrant that:
a. You are the owner of the goods or have the authority of the owner to enter into the contract;
b. The goods do not contain any hazardous, illegal or prohibited items;
c. All information supplied by you in relation to the goods, addresses, access and circumstances of the service is complete and accurate.
9.2 You agree to indemnify us against any loss, damage, expense or liability we incur as a result of:
a. A breach of your warranties or obligations under these Terms and Conditions;
b. The presence of hazardous, illegal or prohibited items among the goods;
c. Claims made by any third party in respect of the goods or access to premises, except where caused by our own negligence.
10. Waste, Disposal and Environmental Regulations
10.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste carrier and will only remove items as part of an agreed service, subject to suitability, legal requirements and any applicable disposal charges.
10.2 We will not remove or dispose of hazardous, clinical, chemical, flammable, explosive, or otherwise controlled waste. This includes, but is not limited to, gas cylinders, fuel, paint, solvents, asbestos, medical waste, or contaminated items.
10.3 Where we agree to remove unwanted furniture or other bulky items, these may be taken for reuse, recycling, or disposal, at our discretion. Any associated fees will be clearly explained as part of the quotation or otherwise agreed with you.
10.4 You must not conceal waste or prohibited materials within general household or office goods. If such items are discovered, we may refuse to carry them, require you to remove them, or charge reasonable additional fees for safe handling or disposal in compliance with law.
11. Delays and Failure to Perform
11.1 We will make reasonable efforts to carry out the services on the agreed date and within the agreed time window. However, timing is not guaranteed and we are not liable for delays arising from circumstances beyond our reasonable control.
11.2 Circumstances beyond our reasonable control include, but are not limited to, traffic conditions, accidents, road closures, extreme weather, industrial disputes, vehicle breakdown, or delays caused by other customers or third parties.
11.3 If we are delayed or unable to complete the service for reasons within your control, such as lack of access, incomplete packing where you were responsible for packing, or unavailability of keys, we may charge reasonable waiting time fees or additional costs, or treat the situation as a cancellation under clause 7.
12. Storage Services
12.1 Where storage is provided or arranged, your goods will be stored in a facility that we consider suitable. The exact location may change from time to time and we are not required to notify you of any change of storage facility.
12.2 Storage fees are payable in advance, typically on a weekly or monthly basis as stated in your storage agreement. If you fail to make payment when due, we may exercise a lien over your goods and, after giving reasonable notice, may sell or dispose of some or all of the goods to recover outstanding sums and reasonable costs.
12.3 You are responsible for arranging any additional insurance you require for goods in storage, unless separate arrangements have been specifically agreed in writing.
13. Complaints
13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with the team on the day where possible, to allow us an opportunity to address it immediately.
13.2 If the issue is not resolved at the time, you should submit a written complaint as soon as reasonably practicable, providing full details of your concerns, dates, locations, and any supporting evidence. We will investigate and respond in a timely manner.
14. Data Protection and Privacy
14.1 We collect and process personal data such as your name, address and service details for the purposes of administering bookings, delivering services, handling payments, and complying with legal obligations.
14.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to perform the contract, to comply with the law, or with your consent.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
16.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 You may not assign or transfer any of your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the services.
16.4 These Terms and Conditions, together with any written quotation and confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any previous agreements, understandings or arrangements, whether oral or written.
16.5 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated version is published or otherwise made available to you.
