Brixton Movers Service Terms and Conditions
These Terms and Conditions set out the basis on which Brixton Movers provides moving, packing, loading, unloading, and related removal services in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. These conditions are designed to be fair, clear, and practical, and they apply to all domestic and commercial moving arrangements unless we have agreed otherwise in writing. In these terms, references to “we”, “us”, and “our” mean Brixton Movers, and references to “you” and “your” mean the person or business making the booking.
Our services may include home removals, office relocations, packing assistance, furniture handling, dismantling and reassembly, and the transport of items from one agreed location to another. Any additional services, special handling requirements, access restrictions, or timing requests must be disclosed before the booking is confirmed. If any information provided by you is incomplete or inaccurate, the final price, schedule, or scope of service may need to be adjusted. These removal company terms apply alongside any written quotation, job confirmation, or service specification issued by us.
Nothing in these terms affects your statutory rights as a consumer where those rights cannot legally be excluded or limited. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version in force at the time of booking will apply to your service unless a later change is required by law. Please read the terms carefully before confirming any moving arrangement with Brixton Movers.
1. Booking Process
All bookings are subject to availability and acceptance by us. A booking request does not create a binding contract until we have confirmed the details in writing or by another recorded method. In order to provide an accurate quotation for our UK movers service terms, we may request information about the property size, number of items, floor access, parking arrangements, lifting requirements, fragile goods, and any services that need to be added. We may also request photographs, inventories, or a survey where this is necessary to assess the job properly.
Once the quotation has been accepted, we will confirm the scheduled date, estimated arrival time, scope of work, and any agreed assumptions. You must check all booking details carefully and notify us promptly if any corrections are needed. If you fail to inform us of relevant information that affects the work, including restricted access, heavy or oversized items, or missing parking arrangements, we may revise the price, alter the schedule, or decline to complete the work if doing so would be unsafe or impractical. The booking is made in the name of the person responsible for payment unless otherwise agreed.
It is your responsibility to ensure that the property is ready for the move at the agreed time. This includes securing permits where required, arranging access, disconnecting appliances if this is not part of our service, and ensuring that items intended for transport are clearly identified. We reserve the right to refuse carriage of any item that is prohibited by law, unsafe to move, or not disclosed in advance. If the service requires additional labour, waiting time, or the use of special equipment because of unexpected circumstances, extra charges may apply in accordance with the quotation or our current rates.
2. Payments and Charges
All prices are quoted in pounds sterling unless stated otherwise. Unless a fixed fee has been expressly agreed, quotations are based on the information available at the time and may be revised if the scope changes. Charges may include labour, transport, packing materials, waiting time, storage, disposal handling, congestion or parking costs, and any other pre-agreed extras. A quote is normally valid for a limited period and may be withdrawn or amended if the job details change materially before the date of service.
Payment terms will be set out in the quotation or confirmation. Unless otherwise agreed, payment is due on the day of service or immediately upon completion. We may require a deposit to secure the booking, and such deposit may be non-refundable except where cancellation rights apply under these terms. Where payment is to be made by bank transfer, card, or another approved method, you must ensure cleared funds are available by the due date. We are not responsible for delays caused by payment processing failures, incorrect bank details, or insufficient funds.
If payment is late, we may charge reasonable administrative costs and interest where permitted by law. We may withhold delivery or refuse to continue work until overdue sums are paid in full. Any disputed invoice item must be raised promptly and in good faith, with clear reasons and supporting information. Undisputed amounts remain payable on time. We may also suspend or cancel future services if there has been repeated late payment or if we reasonably believe that payment risk has increased.
3. Cancellations, Changes, and Delays
You may request changes to your booking, including date adjustments, service additions, or access amendments, but any change is subject to availability and may affect the price. If we agree to a new arrangement, it will supersede the previous booking details only to the extent confirmed in writing. We recommend notifying us as early as possible of any change, as short-notice amendments may be limited by staffing, vehicle availability, or logistics.
If you wish to cancel, you must notify us as soon as possible. Cancellation fees may apply depending on the notice period, the amount of preparation already completed, and whether third-party costs have been incurred. Where a deposit has been paid, it may be retained partly or fully to cover administrative work and reserved resources, unless a refund is required by law. If cancellation occurs on the day of the move, after loading has begun, or after our team has arrived at the site, you may be charged for the work already carried out, waiting time, and any unrecoverable costs.
We may cancel or reschedule a booking where necessary for safety, severe weather, vehicle breakdown, staff illness, unavailable access, unpaid fees, or other circumstances beyond our reasonable control. In such cases, we will make reasonable efforts to offer an alternative date. We will not be liable for losses caused by a delay or cancellation resulting from events outside our control, provided we act reasonably and communicate with you promptly. If we have to stop or postpone work because the premises are unsafe, inaccessible, or materially different from what was described, additional charges may be due for time already spent.
4. Liability and Customer Responsibilities
We will take reasonable care when handling your belongings, but you remain responsible for ensuring that items are suitably packed, labelled, and ready for transit unless packing has been expressly included in the service. Fragile, valuable, or irreplaceable items should be declared in advance and, where appropriate, transported separately by you or covered by suitable insurance. We do not accept responsibility for hidden defects, inadequate packaging, or damage caused by pre-existing weakness in furniture, fittings, or equipment. The customer should keep an inventory of important items and check them before and after the move.
Subject to the limitations set out in these terms and to applicable law, our liability for loss or damage is limited to the direct loss or damage caused by our proven negligence. We are not liable for indirect or consequential losses, including loss of profit, business interruption, emotional distress, or missed appointments, unless the law requires otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. If damage occurs, you must notify us within a reasonable time and allow us the opportunity to inspect the item and, where appropriate, consider repair, replacement, or compensation.
We are not responsible for damage caused by items that are inadequately packed by you, unstable loads resulting from undisclosed contents, or access conditions that make normal handling impossible. You must ensure that all goods offered for transport are lawful to possess and transport. We may refuse to carry items that are dangerous, illegal, contaminated, perishable without prior agreement, or likely to cause harm or damage. If we agree to transport high-value goods, the value must be declared beforehand, and any special insurance or handling arrangements must be confirmed in writing.
5. Waste, Disposal, and Environmental Compliance
Where our service includes clearance or removal of unwanted items, all waste handling will comply with applicable UK waste regulations. We will only remove, transport, or dispose of waste where this has been expressly agreed and where the material is legal to collect. Waste transfer, sorting, storage, and disposal may require additional charges. We may ask you to separate reusable items from waste, and we may decline to take materials that are hazardous, contaminated, or otherwise subject to special controls unless we have the proper authorisation and arrangements in place.
You remain responsible for declaring the nature of any waste or discarded items. If waste includes electrical goods, furniture, metal, textiles, green waste, or mixed materials, you must accurately describe it so that it can be processed correctly. We do not accept responsibility for undeclared hazardous substances, asbestos, chemicals, oils, sharps, medical waste, or any material requiring specialist licensing or treatment. If such items are discovered unexpectedly, we may refuse collection, remove only the safe and lawful portion of the load, or charge for the additional work needed to deal with the issue in a compliant manner.
Where required by law, we may provide evidence of lawful disposal through transfer notes, receipts, or records from authorised facilities. You should understand that once waste has been legally accepted for disposal, it cannot be recovered. If you ask us to remove items that may still contain personal information, you are responsible for ensuring that all data has been securely deleted or destroyed beforehand. We reserve the right to decline any disposal request that would conflict with environmental duties, licensing obligations, or safety requirements.
6. Service Standards and Access Conditions
We will use reasonable skill and care in carrying out the service and will aim to arrive within the agreed time window. Times are estimates unless specifically guaranteed. Delays caused by traffic, access restrictions, weather, or third-party interruption may occur and do not automatically entitle you to compensation. You must provide accurate access details, including stair counts, lift availability, parking distance, and any known restrictions. If the actual conditions differ from those described, we may need to adjust the team size, equipment, or price.
It is your responsibility to protect floors, walls, doors, and fixtures at both the collection and delivery addresses where practical, unless protective measures are part of the agreed service. We may use blankets, straps, trolleys, and other equipment to reduce risk, but we cannot guarantee that no marks or minor scuffs will occur during a normal move. Items that need dismantling or reassembly may be handled only if they are reasonably suitable for that work. We may refuse to move furniture that is structurally unsound, badly assembled, or likely to collapse during transport.
If you or anyone acting on your behalf instructs us to place items in a particular position, you accept responsibility for any resulting damage arising from that instruction unless we were negligent in following it. You should inspect the premises and your goods as soon as reasonably possible after completion. Any issue should be reported without delay so that we can investigate while the circumstances are still fresh. Failure to report a problem promptly may affect our ability to assess the matter fairly.
7. Insurance
We maintain insurance appropriate to the services we provide, and this may include public liability and goods-in-transit cover subject to policy terms, exclusions, and limits. Insurance does not automatically cover every type of item or every form of loss. Some goods, such as cash, jewellery, documents, antiques, artwork, or irreplaceable collectibles, may require special arrangements or may be excluded unless specifically agreed. You are encouraged to check whether additional cover is required for items of unusual value or sensitivity.
Any claim must be supported by reasonable evidence, such as photographs, an inventory, purchase receipts, repair estimates, or other documentation. We may require access to the affected item and reasonable cooperation in investigating the claim. If a loss is covered and we are found liable, our remedy may include repair, replacement, or a monetary payment, at our discretion and subject to applicable law and insurance position. No claim may exceed the amount recoverable under our relevant policy or the direct value of the proven loss, whichever is lower, except where law requires otherwise.
Nothing in this section reduces your duty to take reasonable care of your own property and to ensure that items are fit for transport. If you choose not to purchase extra cover where recommended, you accept the risk of limited recovery for certain losses. Any insurance-related statement in a quotation or booking confirmation is for information only and does not alter the wording of the policy or these terms.
8. Governing Law and General Provisions
These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have jurisdiction over any dispute that cannot be resolved informally. If you are entering into the contract as a business customer, no terms will be implied by trade custom or previous dealings unless expressly agreed in writing.
Only the parties to the contract have rights to enforce its terms, except where such rights are required by law. We may assign or subcontract any part of the service where this is reasonable and does not materially reduce the standard of care. You may not assign your rights or obligations without our prior written consent. Any failure by us to enforce a term immediately does not mean we have waived that term or any other right. If we agree any variation, it must be recorded in writing to be valid.
If you have any concern about the service, you should raise it as soon as possible so that we can seek a fair resolution. These terms represent the entire agreement between you and Brixton Movers in relation to the service, replacing any prior discussion or representation unless expressly incorporated in writing. By proceeding with a booking, you confirm that you have read, understood, and accepted these service terms and conditions for your moving company terms arrangement with us.